Testimonials | Testimonials |
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OK I had to tell someone how excited I am!! I did my report today that normally takes me like 3 hours and I got it done in 30 minutes!!! All because the database is cleaned up Debbie Moore has been a tremendous resource to the Cleveland Restoration Society. For the last year she has helped us build a powerful Raiser's Edge database for our development department. We use the system daily to manage all our donor and membership cultivation through our annual fund, membership and events. She constantly offers excellent ideas on how to better organize and align our data with our other programs as well as our organizational objectives. As our relationship continues she is helping us accomplish our goals. Thank you Debbie! Felicia Y. Hall Director of Administration & Asst. to Exceutive Director Cleveland Restoration Society
Just a note to tell your how satisfied we are with you consult with CSP. Your thorough knowledge of Raiser's Edge and your accounting background gave our staff real-world knowledge of how to more fully use RE to increase our efficiency and mange our database better. We also appreciate how quickly you were able to bring us up to speed and clean our data. Bill O'Brien Manager of Development Cleveland Scholarship Programs, Inc Debbie Moore has a solid and rarely-found grasp of Raiser's Edge architecture. As well as being logical and efficient, Debbie works very quickly, and does not waste your time or your dollar. Barbee Thomas Manager, Operations and Support Servies Summa Foundation Summa Health System Debbie, thank you so much for the valuable guidance you provided in helping us set up our Raiser’s Edge system. Sure, I had attended the Blackbaud training, but it didn’t really prepare me for the actual conversion nor did it give me the confidence to know that I was setting up our system in a way that would work for us. I very much appreciate the time you spent with me, one-on-one, to make sure the conversion went well. Now that we’ve been using the system for three months, I can look back and say “we couldn’t have done it without you.” You know your stuff, and I would recommend you to anyone going through a conversion or wanting to customize the system for their own needs. Thanks again!
Deanna Bremer Fisher (former employer)
Debra Moore has been incredibly helpful to our organization over the years – she converted our Raisers Edge system to version 7, trained different staff members at different times on using Raisers Edge, set up protocols for long-term efficiency, and completed many special projects for us. So when we were merged with four other organizations, I knew exactly who to call to help us figure out what to do with all the data. Of the five organizations that were merging into one, we were the only agency using Raisers Edge. Three other agencies were using versions of Donor Perfect, and one agency built their own database from scratch. Even with three organizations using the same Donor Perfect program, they all used the system differently, kept track of different types of information, and had different systems of data entry – so these three databases were all completely different. I had called Blackbaud to see what they recommended, and they recommended using their data conversion services. That entailed sending all five databases to them, where they would run a standard conversion and dump everything into the Raisers Edge. We would not be able to help direct where the information went, assign any individual markers as to where the data originated, or try to change any of the fields or entries to be in a “language” that would make sense as a whole down the road. And this service would have a base price of $20,000.00, $5,000.00 for each database even though three were the same Donor Perfect system. This price did not include all of the modules that we had purchased, any training for new staff members that would be using Raisers Edge for the first time, or any “extras”, which were priced to be about $2,000.00 extra for each system. However, I called Debra and she was interested about the job. She came in and we made a game plan. I was able to write very specific instructions for the data conversion for each database, so that the data from each of the four systems to be converted would “match” our current Raisers Edge database as much as possible. For instance, if a Flag in a Donor Perfect said “Do Not Mail,” I was able to write instructions that Debra would use to change that field to be an Attribute in Raisers Edge that said “Mailing Status” would be “No Mail”. Working with Debra, I was able to tell her exactly where I wanted every single field in the four new different databases to be located in our Raisers Edge system. She also took on a tremendous clean-up job and cleaned up the information from these four databases before we dropped them into Raisers Edge. I can’t fully describe what a huge job that was – some of this data was 20 years old and had been subjected to horribly inconsistent data entry. In addition, she added gender to records, figured out our Addresses and Salutations to that they would be uniform, and added several markers in different parts of the records to indicate where each piece of data originated. This last piece of information has been incredibly helpful to our organization as we’ve moved forward with our Development work as a new, larger organization. Then when it came time to import the different databases, Debra came into our office and did this complicated piece of work herself. And when I noticed any kinds of problems – for instance Line 1 and Line 2 of an address showing up on the same line – she figured out the problem and fixed it on the spot. She imported 20,000 constituent records and 40,000 gift records into our Raisers Edge database and each piece of information ended up in the exact spot that we requested, and the information makes sense as a group, but can be broken out by former organization, region, campaign, fund, and appeal from each of the five different organizations. It is truly remarkable – it’s as if we had all been using the same system and the same data entry methods for as long as we’ve been using databases. It is truly remarkable. In addition, Debra came into our office and provided all users with three days of Raisers Edge training. 7 people who had never seen Raisers Edge before are now using the system to find the information they need, answers donors’ questions, and track their success. This was a huge job, but Debra Moore took it on enthusiastically. She understands the ins and outs of Raisers Edge like no one else and can think through solutions quickly and logically. She works quickly and brilliantly, and was able to accomplish this enormous task for half of what Blackbaud would have charged for a fraction of the services. Four months into our merger we have a consistent database and 8 staff members who are confident in using it to be more effective, efficient development officers. I highly recommend Debra Moore for any and all Raisers Edge projects.
Amy LaMantia "Debbie Moore knows Raiser's Edge inside and out. She has been very helpful to us as we work through a difficult conversion from GiftMake Pro to Raiser's Edge 7. She was able to explain the system in a way that was useful and straight-forward, and has helped us move ahead much more quickly and inexpensively than we could have with Blackbaud support and consulting services. I now feel much more confident and comfortable using Raiser's Edge. We hired DKM Pro to provide training for our staff on Raiser's Edge 7. We we able to use a copy of our database file for the training, so it was completely relevant to our processes and systems. We were able to customize the training program to meet our needs, and allow different staff members to attend training on those parts of the system that they use. I am very pleased with the quality of service we have received from DKM Pro." Joanna Caley Director of Membership and Development Services Cuyahoga Valley National Park Association "Debbie Moore has a deep understanding of Raiser's Edge - the best I've seen. She works quickly but with accuracy. This saves the client money. What do I like best about Debbie? She understands the client's needs and goes out of her way to make sure everyone is satisfied with her work. She's fair and forthright. I highly recommend her." Peter Anagnostos Assistant Head for Development and External Relations Hawken School Peter is now the VP for University Advancement of Cleveland State University and Exceutive Director of the CSU Foundation "I met Debbie Moore back in 1998 while I was the Executive Director of the Harvest for Hunger food and funds drive. Although we were so pleased that we had been able to purchase Raiser's Edge software, we quickly found that it did not meet our record keeping needs as designed. Debbie came into our office and designed an invaluable crystal report in Raisers Edge that allowed us to group individual donations by company and also keep track of pounds of food. She led us through a very messy conversion by Blackbaud and trained all of our employees, including me, which was no small feat. Thanks to Debbie, I could do all kinds of sorts and queries myself. Debbie is professional, knowledgeable and a fun addition to any office environment. I would highly recommend her to other users of Raiser's Edge." Lynne Capretto Executive Director Northern Ohio Hemophilia Foundation "I utlized Debbie Moore as a consultant while at University Circle Incorporated. Her extensive knowledge of Raiser's Edge and its many facets was invaluable. She is a great trouble-shooter and works very efficiently ensuring a great return on your consulting investment. " Courtney DeOreo President City Club of Cleveland "Debbie not only taught us how to clean up the Red Cross database when it was overwhelmed with data from the Kosovo disaster and a recent migration into Raiser's Edge --she taught us how to use it to our best advantage. She understands how the parts work and how to organize them so queries, reports and exports work together. She knows how to teach you about it too." Former Sr. Manager, Financial Development - American Red Cross, Greater Cleveland Chapter Sharon Herene WVIZ, Idea Stream "Working with Debbie on our Raiser's Edge issues has been a blessing. It is hard to find people to work with locally who provide quality training on this database. Debbie has always been professional and thorough with my staff. And when it comes to complicated matters in the database that need attention, I would always refer to Debbie. Our work is too important to trust anyone else." Beth Galglione Director of Development University Settlement Inc. "Debbie Moore undertook a review of how our organization was utilizing Raiser's Edge software. She then explained how we could get improved results from Raiser's Edge in numerous areas. Her findings and recommendations were presented in a thorough report. Debbie knows what Raiser's Edge can do, so she can advise you on best practices to maximize your software investment." Gina Taylor Oregon Food Bank |
YAY!!!